In the time I have spent with Ihug I have found him to be a driven player.  I have spoken with Ihug and demoted him from Officer status with one last chance before I boot him from the guild all because of this issue.  He has helped alot of people, not the ones that are complaining I take it but quite a few.  Many of the people he has helped probably don't have an account on this forumn.  I have also whitnessed first hand alot of bad behavior on the server but usually dismiss it and move on.  I think Ihug just needs a little guidance and maybe even a suspension if there is any evidence.  I have not seen anything, I just hear what other people have heard.  Regardless of what I say, he will probably be banned and have to start over maybe the wiser but I think he deserves another chance.